ICT applications + eGovernment: improving our life quality

Every day there are new entrepreneurs developing and implementing new technologies for the society. Those ideas are affecting our lives directly and indirectly.

The common perception is that technological innovations change our day to day as soon as we introduce them to our live. However, very often, they alter our manners indirectly through the social environment.

Bit by bit, new technologies are becoming fundamental tools for the public administration routine. Therefore, it is being promoted the digitalization of the governments, and we are getting closer to the eGovernance concept.

According to the UNESCO, “E-Governance is the public sector’s use of information and communication technologies with the aim of improving information and service delivery, encouraging citizen participation in the decision-making process and making government more accountable, transparent and effective.”[1]

Consequently, and as the United Nations explains, “governments must increasingly begin to rethink in terms of e-government – and e-governance – placing greater emphasis on institutional linkages between and among the tiered government structures in a bid to create synergy for inclusive sustainable development. An important aspect of this approach is to widen the scope of e-government for a transformative role of the government towards cohesive, coordinated, and integrated processes and institutions through which such sustainable development takes place[2].

A good example of this technological development applied to public administration is one of the services offered by Bi-Tic: Electronic Management. This service can reduce costs and streamlines administrative procedures, especially on the scope of road works and street works.

As a conclusion, and more slowly than most of the companies would like, ICT are an essential part of the public management. Thus, citizens perceived improvements in their daily lives.

Marta Masqué Barri
Communication and International Trade Specialist

[1] United Nations Educational, Scientific and Cultural Organization. E-Governance [online]. France, Paris: [1] United Nations Educational, Scientific and Cultural Organization, 14,01,2011. [Consultation: 07.07.2014]. Available at: <http://portal.unesco.org/ci/en/ev.php-URL_ID=3038&URL_DO=DO_TOPIC&URL_SECTION=201.html>

[2] United Nations. E-Government Survey 2012  [online]. France, Paris: [2] United Nations Department of Economic and Social Affairs, 2012. [Consultation: 07.07.2014]. Available at: <http://unpan1.un.org/intradoc/groups/public/documents/un/unpan048065.pdf>

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